Return Policy

Thank you for shopping at BaliBali, in-store or online.
If you wish to return an item, we will more than gladly assist.
We urge customers to select carefully and reference our size guides. Physical store staff are happy to help you with sizing during in-store trading hours. Mon – Fri: 9am to 6pm. Sat: 9am – 5pm. Sunday 9am – 2pm. Contact us on WhatsApp: 0715738505.
Returns of items bought in-store.
You have 7 calendar days from the date of purchase to return your items for a credit note. Refunds are not given.
Returns for online orders.
When placing your online order, you automatically agree to the policies and information below.
Regrettably, we do not offer returns or exchanges on international orders - the reason being that South Africa customs charges us import duty & VAT to bring the item back into the country and it becomes an unjustifiably costly process - sorry!
As far as local orders, from customers located in South Africa go, we offer credit notes on returns. Refunds are not given.
Please note that the credit note is only given for the items purchased. Credits are not given for shipping costs. In a case where you qualified for free shipping R100 will be deducted from your credit note. Shipping costs are non-refundable and all costs and liability for return shipment are the responsibility of the customer.
Please contact us within three days of receipt of your parcel to get return authorised. Please contact us on WhatsApp with your order number and reason for return.
Whatsapp: 0715738505. Once the store staff has authorised the return, you have up to 7 days to deliver the parcel in store at BaliBali.
Items must be returned in their original and unused condition. All price and swing tickets intact.
Credit notes may only be used once. Purchases made with store credit cannot be returned. Credit notes are valid for 3 months after issue.
Items that are not eligible for return:

  • Earrings

  • Swimwear

  • Sale items

Exception for credit notes on holiday gifts.

  • Items bought as Christmas gifts may be exchanged until 2 January (7 days after Christmas).

  • Steps on your online order return process:

  • Contact us on Whatsapp to initiate the return process. Mobile: 0715738505.

  • Once the return has been authorised. We will email you with the return authorisation and physical address.

  • Please ensure the parcel reaches us within 7 days of the return being authorised.

  • We will notify you once the parcel has been received.

  • If all items are in their original condition a credit note will be emailed to you within 48 hours of our receipt of the returned parcel.

  • Credit notes are to be used within 3 months of the issued date.

Defective Products

For any claims of manufacturing defects, please contact us immediately on Whatsapp 0715738505 with imagery and a detailed description of your concern and we will assist as best as possible.
Defective products must be returned to us for assessment before credit notes or exchanges will be approved.
If the return is approved, then your credit note or exchange will be processed. 

A “Defective Product” is one that contains a material imperfection in the manufacture or design that renders the product less acceptable or useful than reasonably expected, under the circumstances. Please note that some of our natural fabrics like ramie contain small imperfections in the weaving of the fabric. These are not seen as design manufacturing faults. The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use. When returning a product during the standard returns period, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession. Please note the life expectancy of any product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. Our products damaged by normal wear and tear or that have exceeded the reasonable lifespan of the product are not replaced.