Return Policy

Thank you for shopping at BaliBali Online.

If you are not entirely satisfied with your purchase, we will more than gladly assist.

Returns: You have 14 calendar days from the date of delivery of your item to return the item.

Only if the item is damaged or faulty will it be eligible for return or refund.
Items that are the incorrect size WILL NOT be accepted for refund or return. 
There is  clear size guide on all of our products and the onus is on YOU the customer to use the guide and know your size.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in its original packaging.

If you wish to exchange the item for another size or colour please specify the change. If the item you wish to exchange is out of stock in either size or colour a credit note/gift card will be emailed as a replacement.

Your item needs to have the receipt or proof of purchase and the swing tag must still be attached. 

Refunds: Once we receive your item, we will inspect it and notify you via email that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your refund is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 5-10 working days, depending on your card issuer's policies.

Shipping: You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non­-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Items that are NOT eligible for return or refund are:

  • Earrings – unless the earrings packaging has NOT been opened.
  • Swimwear – under no circumstances do we return or refund swimwear – for hygienic reasons. The ONUS is on YOU to know your size - Bust and Hip. Kindly refer to the size guide.
  • Sale items – we do not return or refund sale items. Items are bought as is and the sale is non-refundable.
  • On all jewellery and other items a voucher will be given - no cash return.


Kindly contact us if you have any further questions on how to return your item. Email

Customer helpline: 021 424 4837 (please note this line is subject to our stores working hours which are Mon-Fri 09h00 - 17h00. 

Physical address: Lifestyle Centre, 50 Kloof St, Gardens, Cape Town, 8001

Phone: +27 21 424 4837